AI Front Desk Helper vs net2phone

net2phone is a business VoIP provider that now sells an AI Agent for phone, website and chat. Here's what the credit packs cost, what they don't tell you, and where it stops for a contractor.

By Drew Koch · Updated September 26, 2026 · Prices checked on net2phone's own pricing page the same day.

What net2phone is

net2phone is a business phone provider. Its UNITE plans run $19.99 to $44.99 per user a month depending on plan and team size: Essentials (unlimited domestic calling and 40+ phone features), Professional (adds unlimited international calling, video meetings, group messaging, AI call transcription and AI call summaries) and Ultimate (adds webinars and AI sentiment analysis). Annual billing takes $5 to $10 per user off, and 36-month terms are available. There's also a contact-center line, uContact, from $59.99 per user.

The AI Agent launched in February 2025. It answers questions and handles tasks on the phone, on your website and in chat: scheduling appointments with confirmations and reminders, routing calls, qualifying leads and looking up account information through your other software. net2phone lists English, Spanish and Portuguese. It's sold in monthly credit packs, from 20,000 credits at $99.99 a month on annual billing ($114.99 monthly) up to 200,000 credits at $749.99 ($869.99 monthly). Credits cover a mix of messages, basic voice minutes and premium voice minutes; net2phone says chat messages use fewer credits than calls, but the pricing page doesn't give the rate per minute.

Where net2phone is the better pick

• You need a full phone system for a team. Extensions, unlimited calling, video meetings and an app for every employee, with the AI Agent on top. AIFDH works with the number you already have and isn't a phone company.
• You have Portuguese-speaking customers. net2phone lists English, Spanish and Portuguese. AIFDH answers in English and Spanish.
• You call internationally. Unlimited international calling comes with UNITE Professional.
• You want AI summaries of your own team's calls. UNITE Professional transcribes and summarizes calls your people take, not just the AI's.

Where it runs out for a contractor

The first question any owner asks is "how many calls does $99.99 buy?", and net2phone's pricing page doesn't answer it. Credits cover messages, basic voice minutes and premium voice minutes, but the rate per minute isn't published there. Until you get that number from net2phone, you can't compare it to a plan with minutes included, and you can't predict what a busy spring costs.

The AI Agent is also built for every industry: sales, support, account balances, order status. For a contractor, the gap is what happens after the call. There's no text follow-up on estimates that go quiet, no recovery when a caller balks at the price, no spring campaign to past customers, no review replies and no view of which lead sources produce sold jobs.

Side by side

Pricing, as published

net2phone

AI Front Desk Helper

AIFDH annual billing is two months free on every plan.

How AI Front Desk Helper is different

AI Front Desk Helper isn't a phone company, and its price is minutes you can count: 500, 1,200 or 3,000 call minutes a month. It was built inside a painting company by an owner who lost jobs to voicemail, then lost more when nobody followed up on estimates. So beyond answering, it books into your Google Calendar after checking you're free, texts back missed calls, answers Spanish-speaking callers in Spanish, and follows up every open estimate until the customer replies. On Elite it calls your past customers, drafts your review replies and shows which lead sources make you money. It works with the number you already have.

What AI Front Desk Helper does besides answer the phone

Answering the phone is the entry point, not the product. Here is the rest of what runs once a contractor is on AI Front Desk Helper:

• Booking that respects your calendar. Estimates land on your own Google Calendar after a free/busy check, so the AI never offers a slot you're already on a job for. Reschedules and cancellations move or remove the event.
• Estimate follow-up that doesn't quit. Text sequences at 24 hours, 3, 5 and 10 days on every quote that hasn't closed, written like a contractor, stopping the moment the customer replies.
• Objection detection. "Too expensive" or "need to think about it" triggers a recovery script instead of a polite goodbye.
• Instant online quotes. For painting, roofing, siding, fencing, gutters, junk removal, window cleaning and pressure washing: a branded quote-and-book page for your business (yours looks like quote.yourcompany.com) where customers get a ballpark price and pick a time, day or night.
• Outbound campaigns. AI calls and texts to your past-customer list for seasonal reactivation, win-backs and referral asks. You set the campaign; it dials.
• Google Business Profile, handled. Every new review gets an owner reply drafted for you; profile posts can be drafted, approved and scheduled weeks ahead; a profile health audit shows how you stack up against nearby competitors.
• Revenue coaching by lead source. Every phone number is tied to where it came from (Angi, LSA, Facebook, referral, yard sign), so the dashboard shows which marketing produces booked revenue and which to cut.
• Customer DISC profiles. Every caller and texter gets a buying-style read (D, I, S or C) from what they actually said, with a confidence flag, so you walk into the estimate knowing how to sell to them.
• Franchise HQ. One rollup across every location for multi-unit operators.
• Reseller program. Agencies and consultants can offer the whole system under their own brand.
• Optional add-on: AI Rep Coach. Records in-home estimates and coaches the people who sell, with manager review and team analytics. Sold separately, per seat.

Who should pick which

Pick net2phone if you're replacing your team's phone system anyway and want an AI Agent from the same vendor, you need Portuguese or international calling, or you want AI summaries of your own staff's calls.

Pick AI Front Desk Helper if you're happy with your number, you want to know exactly how many minutes you're paying for, and the leak you want to plug is estimates that go quiet and customers who don't come back.

Questions people ask